Kashi Mobile is committed to providing customers with reliable support throughout their shopping journey. Our customer support team is available to assist with common concerns related to products, orders, payments, delivery, returns, refunds, accounts, and other website-related issues.

Customers are encouraged to contact support with their order number, registered mobile number or email address, product details, and a clear description of the issue. Providing complete information helps our team understand the concern and provide a faster resolution.

For product-related concerns, customers may be required to provide photographs, videos, product details, or other information so that the issue can be properly reviewed. For payment-related concerns, customers may be asked to provide relevant transaction information without sharing confidential information such as passwords, OTPs, PINs, or complete card details.

Kashi Mobile aims to respond to customer queries within a reasonable timeframe. Resolution time may vary depending on the nature of the issue and whether coordination with sellers, delivery partners, payment providers, or manufacturers is required.

Customers are requested to communicate respectfully with the support team. Repeated requests for the same issue may not speed up the resolution process and can sometimes delay proper investigation.

Our objective is to understand every genuine concern and provide the most appropriate resolution while maintaining a fair experience for both customers and sellers.