At Kashi Mobile, we aim to provide customers with a convenient and reliable shopping experience. We understand that customers may sometimes need to return a product because of an incorrect, damaged, defective, or unsuitable item. Our return policy is designed to provide a clear process for handling eligible returns.

Customers should inspect the product carefully after delivery. If a product is received damaged, defective, incomplete, or different from the product ordered, the customer should raise a return or support request within the applicable return period mentioned on the product or order page.

Products eligible for return should generally be unused and returned with their original packaging, accessories, manuals, warranty documents, invoices, and other items supplied with the product. Products that have been physically damaged, improperly used, modified, or repaired by an unauthorized person may not qualify for return.

Certain products may have different return conditions because of their nature, warranty terms, hygiene requirements, or manufacturer policies. Therefore, customers should check the return eligibility of the specific product before placing an order.

Once a return request is submitted, Kashi Mobile or the relevant seller may review the request and supporting information. In certain cases, photographs, videos, product information, or other evidence may be requested to verify the issue.

After the returned product is received and inspected, the applicable refund, replacement, or other resolution will be processed according to the product's return conditions.

Customers are advised to retain the invoice, order information, packaging, and communication related to the order until the return or refund process is completed.